Stakeholder interviews
This project is investigating how digital on-demand services such as Uber, Deliveroo and Airtasker, etc. are changing cities for consumers, workers, and industry.
In this final part of the project, I am speaking with key industry stakeholders to better understand how different industries are shaping and responding to the rise of on-demand digital platforms.
I am interviewing public servants, politicians, union representatives, leaders of cooperatives, on-demand service providers, conventional service providers, consumer groups, welfare organisations, and others, to gain different perspectives onto what is happening.
I am interested in learning how the expertise you have developed in your professional role can help us to get a better appreciation of how the on-demand economy is changing industry.
Should you agree to participate, I will arrange to conduct a face to face interview with you at a time and place that suits you.
The interview will last no longer than 40 minutes and will involve some questions about how your industry is changing as a result of on-demand digital platforms. These questions will be specially tailored to your situation.
The interview style will be open-ended and conversational rather than a series of closed-questions.
Subject to your consent, I would appreciate audio-recording the interview. However, you also have a right to opt out of audio-recording. If you would prefer not to be recorded, I will make brief notes of our conversation after the interview. The sound file will only be used for transcription.
Benefits
We anticipate that our project will benefit Australian society by providing new knowledge about an important but underexplored development. Your input will provide us with new knowledge about how on-demand digital services are changing cities.
Whilst it is unlikely that you will personally benefit from participating in this research, your contribution will provide broader benefits to Australian society by helping us to better understand the changing nature of digital on-demand services. The final project outcomes will be available at the project website. We can also send these to you on request.
Risk and confidentiality
Unless you request to be identified, conversation will be de-identified. Unattributed quotes may be used in project outcomes. These include: conference papers; scholarly articles; a monograph on on-demand cities; summary reports for industry and government bodies; submissions to government and parliamentary inquiries and op-eds.
Reference made to any off-record topics of conversation in the project outcomes will be generalised to ensure that you will not be personally identifiable.
If you mention something identifiable which cannot be de-identified or generalised, I will either seek further permission from you to use it or I will not use it at all.
You have the option to review, edit and veto the use of your transcript or parts of the transcript.
Participation is completely voluntary. You are able to withdraw at any time and without reason. If you decide to withdraw, there will be no negative consequences, and your data will not be used.
Results
The results of the project will be disseminated through conference papers; scholarly articles; summary reports for industry and government bodies; submissions to government and parliamentary inquiries and op-eds; and media channels.
The final project outcomes will be available on the project website. We can also send these to you on request. We will also create a key findings booklet which we will send to you at the end of the project.
Data management
Only Associate Professor David Bissell will have access to the transcripts and the sound recordings which will be typed-up and safely stored in password-protected, encrypted files at the University of Melbourne and kept for five years. After this time, the data will be securely erased. The third-party used to type up the interview will only have temporary access to the sound recording and will sign a confidentiality agreement to protect the confidentiality of the information.
Further Information
If you would like more information about the project, please contact the researcher: David Bissell; telephone: (03) 8344 3889; mobile: 0402 329 680; email: david.bissell@unimelb.edu.au.
ETHICAL SAFEGUARDS
This research project has been approved by the Human Research Ethics Committee of The University of Melbourne (protocol 1852647.3). If you have any concerns or complaints about the conduct of this research project, which you do not wish to discuss with the researcher, you should contact the Manager, Human Research Ethics, Research Ethics and Integrity, University of Melbourne, VIC 3010. Tel: +61 3 8344 2073 or Email: HumanEthics-complaints@unimelb.edu.au. All complaints will be treated confidentially. In any correspondence please provide the name of the research team or the name or ethics ID number of the research project.